Downloading Music

Important Note:

For this initial offering, the a2b music Store is offering single songs only.

In reality, a number of operations occur between your song order and its subsequent download. If you're interested in more details, surf to our About Page on our web site for all the gory details. If you're experiencing troubles downloading digital songs from our site, we suggest that you surf to our Troubleshooting Page on the web. Locally, here is some abbreviated troubleshooting advice, broken down into five areas.

• Browser errors - resolving common browser problems
• Network errors - resolving common network errors
• File errors - resolving common file errors
• Server errors - responding to possible server errors
• Database errors - responding to database errors

If you're still having problems downloading music, please send email to a2b music help and we'll respond promptly.

Select More Info/Pick App/Save File/Cancel:

If you did not first download and then install the a2b music player, then you cannot download songs. Part of the install app a2b_101.exe reconfigures your browser so the proper application is selected upon song download.

If you have installed the player, then it's probable that your browser does not meet the a2b music minimum PC requirements. If that is the case, then you can upgrade your browser by visiting one of these web sites:

• Netscape download page
• Microsoft IE download page

You'll have to re-run a2b_101.exe after upgrading your browser.

Unknown Filetype encountered:

If your browser is Netscape and you did not close it during the a2b_101.exe installation, then simply close it and re-open it so that Netscape resets its environment. (Internet Explorer does this automatically.)

Song download hangs or Error retreiving keys:

If your browser is Netscape 3.1 or higher (else you must first upgrade) and you have configured it for a proxy server then it's probable that your Internet settings conflict with those of Netscape. You can examine your Internet proxy settings using the a2b music Player menu: Options->Preferences

Errors retrieving from the network:

Make sure you have not lost your network connection - has your line been dropped? If not, then please report any of the below messages to a2b music help:

• "There was an error retrieving keys."
• "There was a network error retrieving licenses."
• "There was an error connecting to ..."
• "There was an error reading ... from the network."
• "There was an error downloading ..."

No notification when download completed:

Check (using your a2b music Player menu) Options->Preferences to ensure that the box labeled Prompt to save music download is checked.

Problem with local disk space or permissions:

You'll have to make more disk space or reset file permissions of you receive one of the following messages:

• "Error generating mime file."
• "There was an error opening the temporary file ..."
• "There was an error writing ... to ..."

Message from an a2b music server :

In general, a server error is not your problem. Please send the error to a2b music help so we can correct the problem. Here's a list of possible server error messages:

• Any message containing "...ServerError..."
• "Unable to authorize registration server"
• "Unable to verify signature on registration request"
• "Unable to authorize download server"
• "Unable to verify signature on download"
• "... could not be decrypted correctly"
• "Unable to validate authorization on store"

Message from an a2b music database server:

In general, a database error is not your problem. Please send the error to a2b music help so we can correct the problem. Here's a list of possible database error messages:

• Any message containing "...DatabaseError..."